Service Details

Data Entry Medical Billing Medical Transcription Sales Growth
Release Of Information (ROI) – Data Entry

Release Of Information (ROI) – Data Entry

EIGHTOMS specializes in supporting companies that provide Release of Information (ROI) services to healthcare providers across the United States. Releasing PHI is a critical responsibility that demands expertise, compliance, and deep process understanding.

We help ROI companies scale operations instantly, improve accuracy, optimize costs, and increase profitability by managing three core phases of the ROI process:

  • Data Entry
  • Quality Assurance (Page-by-Page QA)
  • Contact Center Support

Data Entry

Once a request is received, data entry into our client’s system is the first and most critical step to initiate the ROI process. This step ensures accurate request logging, invoicing, and verified PHI release.

  • Logging valid and invalid requests
  • Calculating and sending invoices
  • Releasing verified and accurate PHI

Our experienced data entry professionals thoroughly review each request and enter precise information into the client’s portal. All resources are trained on standard ROI process requirements.

Zero Error Guarantee: We maintain a 0% error rate through a dedicated internal QA team that performs 100% daily quality checks and rectifies any discrepancies on the same day.

Standard Details Entered
  • Requestor Type: Attorney, Insurance, Provider, DDS, or Patient
  • Delivery Method: USPS, fax, email, pickup, etc.
  • Date Range: Exact period of requested records
  • Requestor Details: Name, address, contact information
  • Patient Details: Name, address, contact information
  • Categories: Billing, visit notes, radiology, diagnostics, films, etc.
  • Restrictions: Psyche notes, drug history, STD information (if applicable)

Quality Assurance

Quality Assurance is one of the most vital steps in the ROI process. Our internal QA team verifies requests and released PHI to ensure accuracy, HIPAA compliance, and that records are released strictly within the requested scope.

We hire professionals with medical backgrounds and provide specialized training to ensure full compliance, eliminate duplicate or commingled records, and approve final releases promptly.

Contact Center Support

Our inbound contact center support enhances the requestor experience by handling calls from law firms, insurance companies, record retrieval agencies, and patients.

Requestor Queries Handled
  • Mode of submission
  • Record requests and amendments
  • Payment-related queries
  • Request status updates
  • PHI delivery methods
  • Confirmation of request ID
  • Address, fax, and email verification
  • Online or fax submission assistance
  • Timely voicemail follow-ups

How Do You Get Started?

  1. Understanding Your Needs: We assess goals, challenges, and current operations.
  2. Pilot Batch Planning: Resource planning based on volume and requirements.
  3. IT Setup: Secure VPN and remote desktop setup with minimal latency.
  4. Training: Train-the-Trainer program with onshore teams.
  5. On-Job Training / Nesting: Pilot launch with performance monitoring.